Customer Service & After Sales

• Reviva Group offers a wide range of contract possibilities for Customer Service and After Sales activities. Our employees are equipped with the means and knowledge to advise your customers, or the employee concerned in the case of second-line support. This information concerns the status of the order, for example, and in the case of a return the tracking and monitoring of the returned product. Naturally, your customer is contacted immediately in order to determine whether the order is complete, or whether any additional items are still needed. Furthermore, order details are checked and a delivery time is agreed, where applicable.

Reporting (incl. Analysis)

• Clear, up-to-date and accurate reporting is indispensable, because the numbers tell the tale. Reviva Group offers you maximum insight into the performance of the entire chain. Examples are: financial reporting, conversion reports, KPI reports and stock management reports. This reporting enables you, together with Reviva Group, to manage the entire chain with the aim of achieving: high quality services, high degree of customer satisfaction, accurate financial and stock records for maximum E conversion.

Project Management

• On commencement of the structuring of your delivery process a project leader will make an inventory of your wishes and draw up a project definition. The project leader will make all necessary arrangements to realise the expected level of service provision. Important deliverables and milestones will be specified at the kick-off. In this way Reviva Group guarantees successful and effective implementation.

Software Development

• The entire process, from the creation of innovative technical solutions up to and including the management of the automated processes, takes place within Reviva Group's IT department. That is why we refer to this department as the beating heart of the organisation. All processes are custom designed and programmed for each customer. The processing is structured in order to continuously optimise existing and new processes as well as the underlying software on the basis of a constant cycle of improvement.

Callways

• Reviva Group can provide customised insurance to ensure you can always use your mobile phone without problem. This insurance guarantees that your customers can call and be called at any time. Callways is also ideally suited for offering in upsell on delivery.

Customer Satisfaction Survey

• Customer satisfaction is of essential importance for the performance of the customers of Reviva Group. It is therefore important to constantly monitor customer satisfaction, embrace trends and implement possible improvements in the chain. Reviva Group offers you the possibility to measure customer satisfaction by means of an online Customer Satisfaction Survey. The analysis and reporting of the results are made available in modular form, from standard reporting to an extensive analysis including measurable recommendations.